San Juan de la Maguana Vacations from $713

My husband and I enjoyed the resort. We liked the food and ambiance. The

Staff was very accommodating

The property iz nice, but the front desk service was horrible. Once i arrived to the resort, my itinerary had changed without me knowing. I went to the other check in place and they were only two workers behind the desk attending many customers that had just arrived at the resort or guest that were already there. I waited over 45 minutes in the lobby before i was seen. Mind you it HOT inside of the resort and i was getting very aggie. They should have had more workers assisting with the influx of customers at this time (check in times).

I did not receive the room that was advertised. My room was supposed to include a kitchen and two beds. I received a room with a single bed and no kitchen. The property stated they gave me a single bed because I was alone and felt I didn't need two beds. They refused to give me the room I paid for. I also asked to be moved closer to the front because I was alone and my room was in the back of the property. It was very dark at night and I had to walk alone. They refused to move me. Expedia was very slow to help with my concerns. Ultimately they were unable to get my room changed. An Expedia rep gave me 125 key credits. He said it was not a part of my refund but a compen