圣胡安德拉马瓜纳旅游套票 | 圣胡安德拉马瓜纳机票+酒店优惠低至 4 折

Unless you are a VIP member you dont have much to do but the pool part of the beach and the general entertainment.

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

I am struggling with this review. My family and I just returned from a 5 night stay yesterday. We had never been to the dr before and stayed at this resort because we had won a free trip. However the trip was for 3 and I have a family of 5 so we booked another room separately. This apparently caused an issue in so many ways. The hotel is subdivided into different areas with better or worse accommodations. Upgraded areas shall we say. The package we won was at one part of the hotel. I accidentally booked a room separately in another part of the hotel but did successfully cancel it and rebook it properly days before. this change did not register on their end and they were unwilling to accommodate us all in the same area upon check in despite me having called 48 hours prior to our trip and requesting adjoining rooms. It couldn’t be done until 24 hours later and we still wouldn’t be next to each other. At that point we didn’t want the hassle of moving all our stuff again. However , dinner reservations now became a thing. They wanted us to make two seperate reservations for the rooms But it had to be done in the corresponding lobbies. When I explained we’re all one family and just make a reservation for 5 they said no. I ignored this and just showed up to dinner with my family of 5 and got eye rolls because our number didn’t match their numbers. But they did accommodate. Ignore the people in the gray shirts. Time share. Complain about the room if things don’t work .

El hotel es muy bonito, los platillos en la cena son deliciosos. Todo está muy bien cuidado y el personal es muy amable. La playa es muy tranquila y limpia, es un lugar ideal para relajarse y disfrutar tranquilamente. El bar-tender que nos atendió en la noche fue muy atento y las bebidas estaban muy bien preparadas.

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.